Privacy policy

Introduction

This privacy policy describes how MelonLemon ("we", "us" or "our") collects, uses and discloses your personal information when you visit the website, use our services, make a purchase or communicate with us. Please, read this carefully.

By accessing any of the services you agree to the collection, use and disclosure of your information as described in this document.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on the site and take any other steps required by applicable law.

How we collect and use personal information

To provide the services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with our site and use our services. The term "personal information" refers to information that identifies, relates to, describes or can be associated with you.

Information directly collected from you

Information that you directly submit to us through our services may include:

• Basic contact details - Name, address, phone number, email.
• Payment Information - Credit/debit card details for payment processing.
• Order information - Name, billing address, shipping address, payment confirmation.
• Account information - Username, password, security questions.
• Shopping information - Viewed items, items in the cart or added to the wishlist.

Some features of the services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Cookies

We automatically collect certain information about your interaction with the services to remember your actions and preferences and run analytics. To do this we may use cookies, pixels and similar technologies. This may include information about how you access and use our site and your account, your device, browser, network connection, IP address.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available.

For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

Third parties

Finally, we may obtain information about you from third parties, vendors and service providers who may collect information on our behalf, such as:

• Companies who support our site and services (Shopify).
• Payment processors who collect payment information (bank account, credit/debit card information, billing address) to process your payment.
• Online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies who automatically collect information when you visit our site, click on our emails or interact with our services or advertisements.

We are not responsible or liable for the accuracy of the information provided to us by third parties and any third party's policies or practices. For more information, see the section "Third party websites and links".

Third party websites and links

If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users without limitation. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

How we use personal information

• Provide products and services - Process payments, fulfill orders, manage your account and send notifications related to it, arrange for shipping and enable you to post reviews.
• Marketing and advertising - Send emails with marketing, advertising and promotional communications based on your preferences.
• Security and fraud prevention - Detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communication - Provide customer support and improve our services to be responsive, provide effective services and maintain our business relationship with clients.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• Third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Marketing partners, including Shopify, to provide services and advertisements.
• Legal partners to enforce any applicable terms of service and to protect or defend the services, our rights and the rights of our users or others if connected with a business transaction such as a merger or bankruptcy.

User generated content

The services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area, this content will be accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties having access to such information will respect your privacy or keep it secure. We are not responsible for the use or misuse of any information that you disclose or receive from third parties.

Children’s data

The services are not intended to be used by children and we do not knowingly collect any personal information about underage individuals. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request them to be deleted.

As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

User's rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In certain cases we may decline your request as permitted by law.

• Right to access/know - Request access to personal information that we hold including details relating to the ways in which we use and share information.
• Right to delete - Request that we delete personal information we maintain.
• Right to correct - Request that we correct inaccurate personal information we maintain.
• Right of portability - Receive a copy of the personal information we hold and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of processing - Ask us to stop or restrict our processing of personal information.
• Withdrawal of consent - Withdraw the consent to process personal information.
• Appeal - Appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing communication preferences - Opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. We may still send you non-promotional emails about your account or orders that you have made.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by international staff, third party service providers and partners.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority.

Contact

Should you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please email us at contact@melon-lemon.com.